The SKVD provides the network and platform for exchange among customer service specialists for optimization and innovation in customer service in Switzerland and….
– actively strengthens the position of customer service in
Switzerland. (Lobbying)
– promotes the exchange of experience and networking,
the formation of interest groups and commissions that
connect members through specific segments in
regions or industries and in which the exchange of
experience also takes place (ERFA groups).
– organizes the establishment of working groups that
develop appropriate working tools and methods for
industry-specific problem solving.
– actively works on partnerships with national and
international networks such as KVD and KVA to form a
virtual D / A / CH organization.
– accompanies and supports studies on the current
market and company situation in service / customer
service.
– is actively in contact and exchange with over 500
specialists and managers from the service industry and
science.
– organizes and realizes specialist conferences,
congresses, and company tours on the topic of
customer service.
– is constantly expanding the existing partner network in
order to jointly advance the service concept,
innovations and developments in service.

From the provider’s perspective, we have the following competencies:

The importance of customer service continues to grow, particularly through new services based on new mobile and internet-based technologies. The SKDV is:

SKDV is the network for excellent customer service

Well-designed, systematically optimized and appropriately digitized service processes, so-called “service operations”, are the key here; sufficiently automated, but still with a human customer relationship. This is exactly where the SKDV comes in. It networks the competencies in the operation of industrial services for technical systems (e.g. for production machines, buildings, HVAC systems, vehicle fleets, etc.) throughout Switzerland and internationally.